Official Safety and Service Boundaries Statement

SU INTERNATIONAL LLC

Effective date

September 13, 2026

Current service area

United States; additional regions may be announced separately

This Statement explains the nature, limitations, safety principles, and service boundaries of the membership services offered in the United States by SU International LLC ("SU," "we," "us," or "our"). It is intended for members, prospective members, and the public. Membership eligibility, fees, Reward Credit use, cancellation rights, dispute procedures, and transaction-specific terms are governed by the applicable Membership Services Agreement, merchant listing, booking confirmation, and promotional terms.

1. What SU Provides

SU operates a membership-based platform that provides information about participating dining, hotel, transportation, business-entertainment, and other consumer venues, together with concierge booking assistance. SU may enter into marketing or commission arrangements with participating merchants. To be eligible for any related member benefit, a member must book through an SU-designated channel or concierge and complete a bona fide transaction in accordance with the terms disclosed for that offer.

Unless a specific listing expressly states otherwise, SU does not sell, operate, or directly provide a merchant's food, lodging, transportation, entertainment, or on-site services. SU does not guarantee that any merchant will remain available, accept a particular booking, maintain a stated price, or provide a particular level of service.

On-site concierge accompaniment is an optional add-on service and is not included by default in any membership or booking. If separately requested and accepted, an SU concierge acts only in a booking, communication, and service-coordination capacity. Concierges do not provide private security, bodyguard, physical-escort, medical, transportation, or emergency-rescue services.

2. Services and Conduct Outside SU's Scope

SU does not provide, arrange, introduce, facilitate, or endorse:

· sexual services, prostitution, erotic services, personal companionship, romantic companionship, or matchmaking for any such purpose;

· gambling, unlawful wagering, controlled substances, prohibited goods, human trafficking, forced labor, exploitation, or other unlawful activity;

· commercial bribery, kickbacks, money laundering, cash conversion, sham transactions, false reimbursement claims, or fabricated business purposes;

· off-platform payments, personal custody of member funds, private payment arrangements, or transactions lacking a bona fide commercial purpose; or

· harassment, violence, discrimination, invasion of privacy, identity misuse, or conduct that violates merchant rules, public policy, or applicable law.

An unauthorized promise, private arrangement, or request for payment made by any individual is not binding on SU unless confirmed through an authorized SU channel in writing.

SU or an on-site concierge may immediately suspend or terminate an engagement and leave the premises whenever either reasonably determines that continued presence may create a safety, legal, harassment, intoxication, or reputational risk. Fees attributable to services already performed and costs irrevocably incurred are nonrefundable. Any unused portion will be handled under the applicable booking terms and mandatory law. This provision does not exclude liability that cannot lawfully be excluded.

3. Participating Merchants and On-Site Services

Participating merchants and service providers are independent third parties. Members ordinarily pay the merchant directly and transact with the merchant for the underlying goods or on-site services. Each merchant is responsible for its licensing, prices, performance, premises, personnel, policies, and on-site safety.

SU may use commercially reasonable review and risk-management practices when establishing or maintaining a merchant relationship, but SU does not warrant the continuing legal status, performance, or conduct of every merchant or merchant representative. Concerns involving a merchant's goods, bill, or on-site services should be raised promptly with that merchant and may also be reported to SU for assistance. Nothing in this Statement excludes liability that SU must bear under applicable law.

Zero-advance policy. SU does not advance funds, extend credit, or assume third-party merchant charges for a member. Third-party purchases, minimum-spend commitments, deposits, reservation fees, cancellation fees, and no-show fees must be paid using a payment method validly authorized by the member. Merchant terms and the transaction-specific booking confirmation control the amount and conditions of those charges.

Payment-card data isolation. Members must not send a complete card number, security code, account password, or similar authentication data through SMS, WeChat, ordinary email, social media, or another unapproved or unencrypted channel. Payment must be completed through a merchant-hosted or SU-approved secure payment link, PCI-compliant payment page, tokenized card-on-file process, or other approved secure method. SU personnel will not request a security code through an ordinary messaging channel.

4. Member Reward Credits

"Reward Credits" are non-cash membership benefits posted to an eligible member's SU account for use only within the scope designated by SU. Marketing references to a "member commission pool," "commission return," or similar term refer to Reward Credits unless expressly stated otherwise. Reward Credits are not cash, a bank deposit, an investment product, or commission income payable to the member. They do not earn interest and cannot be withdrawn, transferred, sold, gifted, redeemed for cash, or loaded onto a payment card.

Reward Credits arise only after all applicable conditions are satisfied, including: the member account remains in good standing; the booking is completed and correctly identified through an SU-designated channel; the transaction is bona fide, completed, and eligible under the terms in effect at booking; the merchant has actually paid the related commission to SU; and SU has completed any reasonably necessary transaction, identity, and payment review.

Unless transaction-specific terms provide otherwise, taxes, gratuities, service charges, deposits, refunded amounts, cancellation charges, and any amount excluded by the merchant from its commission base do not earn Reward Credits. Rates, limits, eligibility, and the availability of stacking with other offers may vary by merchant, program, date, and promotion. The terms displayed or confirmed at booking control.

After SU receives cleared commission funds from the merchant and completes required verification, SU generally aims to post the corresponding Reward Credits within 24 hours. Posting may be delayed by merchant settlement, payment disputes, holidays, system maintenance, identity verification, fraud review, or other reasonable circumstances. No Reward Credit is earned for a merchant commission that has not been received and verified by SU.

SU may reasonably withhold, correct, suspend, reverse, or offset Reward Credits resulting from a refund, cancellation, chargeback, duplicate posting, calculation error, fraud, violation of applicable terms, or a lawful or contractual merchant commission reversal. If the account lacks sufficient credits for an adjustment, SU may restrict subsequent benefits while the matter is reviewed. SU may preserve relevant records, suspend services, and report suspected unlawful activity to merchants, payment providers, or law-enforcement authorities as permitted by law.

5. Member Responsibilities

Members must provide accurate and current account and booking information, safeguard their credentials, and refrain from sharing, renting, selling, or misusing membership access. Members must comply with age restrictions, merchant policies, and applicable law. Before confirming a booking or purchase, members should review the merchant's price, cancellation policy, venue requirements, and the Reward Credit terms applicable to that transaction.

Each concierge-assisted booking that may result in a charge requires the member's transaction-specific confirmation through the SU system, booking record, or another authorized written channel. The confirmation may identify the merchant, estimated or maximum authorized amount, minimum spend, deposit, cancellation or no-show terms, and charging party. A member must not knowingly initiate a false, fraudulent, duplicative, or bad-faith reversal or chargeback concerning a validly authorized charge imposed consistently with the disclosed terms. Nothing in this Statement waives any non-waivable right to dispute an unauthorized charge, billing error, or service not provided as agreed.

6. Safety and Emergencies

SU may provide booking coordination and general informational assistance, but SU is not a police department, medical provider, security company, or emergency service and cannot guarantee that a venue or activity will be risk-free. Members should exercise reasonable judgment based on their health, travel, and consumption circumstances and remain responsible for their own conduct and personal property.

For imminent danger, a medical emergency, violence, suspected crime, or any situation requiring immediate assistance, contact 911, local law enforcement, emergency medical personnel, or venue security first. Notify SU afterward when it is safe to do so.

Alcohol and transportation. Alcohol, if any, is furnished and controlled by the applicable licensed third-party venue, not SU. SU does not require or direct alcohol consumption. Each member is responsible for personal consumption, conduct, health decisions, and safe post-event transportation and must not drive while impaired by alcohol or another substance. To the fullest extent permitted by law, SU is not responsible for injury, loss, or third-party claims caused by a member's voluntary consumption, intoxication, impaired driving, refusal to follow safety guidance, or independent conduct, except to the extent directly caused by liability that cannot lawfully be excluded.

7. Enforcement

If SU reasonably believes that a member, merchant, or other person may have violated this Statement, the Membership Services Agreement, merchant rules, or applicable law, SU may decline a request, pause a booking, restrict an account, place pending benefits under review, terminate membership, or take other proportionate protective action. SU may take interim action before completing an investigation when immediate risk, suspected fraud, or legal requirements warrant it.

8. Reports and Feedback

Members and the public may submit a report, complaint, or other feedback through the official contact methods published at www.silkunveiled.com. Do not send payments or sensitive information to an unofficial personal account. SU will review submissions according to their nature and available information but does not promise a particular result or response time.

9. No Tax or Professional Advice

A listing or booking arranged through SU does not establish that an expense is business-related, reimbursable, deductible, or eligible for any tax treatment. General information from SU is not legal, tax, accounting, investment, insurance, or medical advice. Members should consult an appropriately qualified professional and retain complete, accurate records of each transaction.

10. Allocation of Responsibility

To the fullest extent permitted by applicable law, SU is not responsible for the acts, omissions, goods, on-site services, temporary closure, price changes, booking refusal, or performance failure of an independent third-party merchant to the extent responsibility legally rests with that third party. SU is also not responsible for loss caused by a member's inaccurate information, failure to follow disclosed rules, unauthorized private transaction, or circumstances beyond SU's reasonable control.

Nothing in this Statement excludes or limits liability that cannot lawfully be excluded or limited, or relieves SU of responsibility for its own fraud, willful misconduct, gross negligence, or other liability imposed by applicable law. Any lawful limitations of liability and remedies in the Membership Services Agreement remain applicable.

11. Updates and Order of Controlling Terms

SU may update this Statement to reflect changes in law, business operations, merchant relationships, risk controls, or products. The updated effective date will be posted on our website. Except where required by law or justified by fraud, error, refund, chargeback, or the terms in effect when a transaction occurred, an update generally will not retroactively reduce Reward Credits that were finally posted to a member account.

This Statement describes general service boundaries and does not replace the Membership Services Agreement or transaction-specific terms. For a particular member or transaction, a separately signed written agreement controls first, followed by applicable booking or promotional terms, the Membership Services Agreement, and then this Statement, unless applicable law requires otherwise.

12. Official Contact Channel

Website: www.silkunveiled.com

Use only the contact methods published on our website. Verify any account, QR code, payment instruction, or personal promise that does not appear through an authorized SU channel.

SU 官方安全与服务边界声明

SU INTERNATIONAL LLC

生效日期

2026年9月13日

当前服务地区

美国；其他地区开放时另行公布

语言效力

中英文如有不一致，以英文版本为准，但适用法律另有要求的除外

本声明说明SU International LLC（以下简称“SU”或“我们”）在美国提供会员服务时的业务性质、限制、安全原则及服务边界，供会员、潜在会员及公众了解。会员资格、费用、奖励额度使用、取消权利、争议程序及具体交易条件，以适用的《会员服务协议》、商家页面、预约确认及活动规则为准。

一 SU提供的服务

SU运营会员制消费信息与礼宾预约协助平台。我们可与餐饮、酒店、交通、商务娱乐及其他消费场所洽谈市场推广或佣金合作，并向会员展示参与场所的信息。会员必须通过SU指定渠道或管家完成预约，并按照当次披露的规则完成真实交易，才可能取得相应会员权益。

除具体页面明确说明外，SU不销售、不经营且不直接提供第三方商家的餐饮、住宿、交通、娱乐或其他现场服务。SU不保证任何商家持续参与、接受特定预约、维持特定价格或提供特定服务水平。

管家现场随行属于选配增值服务，不默认包含于任何会员资格或预约中。经会员另行提出且SU接受后，现场管家仅提供预约、沟通及服务协调，不提供私人安保、保镖、人身护卫、医疗、交通运输或紧急救援服务。

二 SU服务范围之外的事项

SU不提供、安排、介绍、协助或认可下列活动：

· 任何形式的性服务、卖淫、色情服务、人身陪伴、情感陪伴或以此为目的的撮合；

· 赌博、非法博彩、毒品、违禁品、人口贩运、强迫劳动、剥削或其他违法活动；

· 商业贿赂、非法回扣、洗钱、套现、虚假交易、虚假报销或虚构商务用途；

· 绕开平台的付款、由个人代管会员资金、私下付款安排或缺乏真实交易背景的资金活动；

· 骚扰、暴力、歧视、侵犯隐私、冒用身份，或违反商家规则、公共秩序或适用法律的行为。

任何个人作出的越权承诺、私下安排或收款要求，除非通过SU授权渠道书面确认，否则不对SU产生约束力。

如SU或现场管家合理判断继续留场可能产生安全、违法、骚扰、醉酒失控或声誉风险，SU或管家可立即暂停或终止当次现场服务并撤离。已经提供的服务费用及已经发生且不可撤销的成本不予退还；未使用部分依适用的预约规则及强制性法律处理。本款不排除依法不得排除的责任。

三参与商家和现场服务

参与商家和服务提供者均为独立第三方。会员通常直接向商家支付消费款，并就实际商品或现场服务与商家形成交易关系。商家自行负责其经营许可、价格、履约、场所、人员、政策及现场安全。

SU可在建立或维持商家合作关系时采用商业上合理的审核与风险管理措施，但不对商家持续具备经营资格、履约表现或其所有人员行为作出保证。会员对商品、账单或现场服务有异议时，应及时向商家提出，也可以通知SU协助沟通。本声明不排除SU依法必须承担的责任。

零垫付原则。SU不为会员垫付资金、提供信贷或承担第三方商家费用。第三方消费、最低消费承诺、押金、预约费、取消费及缺席费，均须使用会员有效授权的支付方式支付。相关金额及扣款条件以商家规则和当次预约确认为准。

支付卡数据隔离。会员不得通过短信、微信、普通电子邮件、社交媒体或其他未经批准或未加密渠道发送完整卡号、安全码、账户密码或类似认证资料。付款必须通过商家托管或SU批准的安全支付链接、符合PCI标准的支付页面、令牌化绑卡流程或其他批准的安全方式完成。SU人员不会通过普通消息渠道索取银行卡安全码。

四会员奖励额度

“会员奖励额度”是指在符合适用规则时记入合格会员SU账户、仅可在SU指定范围内使用的非现金会员权益。营销材料中所称“会员佣金池”“佣金返还”或类似名称，除非另有明确说明，均指会员奖励额度。会员奖励额度不是现金、银行存款、投资产品或应向会员支付的佣金收入，不产生利息，不能提现、转让、出售、赠与、兑换现金或充值至支付卡。

会员奖励额度仅在所有适用条件均满足后产生，包括：会员账户保持正常状态；预约通过SU指定渠道完成并被正确识别；交易真实、完成且符合预约时有效的规则；商家已经向SU实际支付相关佣金；以及SU已经完成合理必要的交易、身份和款项核验。

除具体交易规则另有说明外，税费、小费、服务费、押金、已退款金额、取消费用以及被商家排除在佣金计算基础之外的金额，不产生会员奖励额度。奖励比例、上限、资格限制及能否与其他优惠叠加，可能因商家、项目、日期和活动而不同，以预约时展示或确认的规则为准。

SU收到商家实际结清的佣金并完成必要核验后，通常以在核验完成后24小时内记入相应会员奖励额度为处理目标。商家结算延迟、付款争议、节假日、系统维护、身份核验、欺诈审查或其他合理情形可能导致延迟。商家佣金尚未由SU实际收到并核验的，会员奖励额度不成立。

如发生退款、取消、拒付、重复入账、计算错误、欺诈、违反适用规则，或商家依法或依约冲销佣金，SU可在合理范围内暂缓、纠正、冻结、冲销或抵扣相关会员奖励额度。账户余额不足以完成调整时，SU可在审查期间限制后续权益。SU可依法保存相关资料、暂停服务，并向商家、支付机构或执法机关报告疑似违法行为。

五会员责任

会员应提供真实、准确且最新的账户及预约信息，妥善保管账户凭证，不得分享、出租、出售或滥用会员资格。会员必须遵守年龄限制、商家政策及适用法律。在确认预约或消费前，会员应自行核对商家价格、取消政策、场所要求及适用于该交易的会员奖励额度规则。

凡经管家协助且可能产生扣款的预约，会员均须通过SU系统、订单记录或其他授权书面渠道逐笔确认。确认内容可包括商家、预计或最高授权金额、最低消费、押金、取消或缺席规则以及实际扣款方。会员不得就已有效授权且依披露规则收取的费用，故意发起虚假、欺诈、重复或恶意撤回及拒付。本款不影响会员依法就未经授权扣款、账单错误或未按约提供的服务提出争议的不可放弃权利。

六安全与紧急情况

SU可提供预约协调及一般信息协助，但SU不是警察机关、医疗机构、保安公司或紧急救援机构，亦不能保证任何场所或活动完全没有风险。会员应结合自身健康、出行及消费情况作出合理判断，并对自己的行为及个人财物负责。

如发生迫在眉睫的人身危险、医疗紧急情况、暴力、疑似犯罪或其他需要立即处理的事件，请首先联系911、当地执法机关、急救人员或场所安保，并在确保安全后通知SU。

酒精与交通。任何酒精均由适用的持牌第三方场所提供并管理，而非由SU提供或控制。SU不要求或指示会员饮酒。会员自行负责饮酒量、个人行为、健康决定及活动后的安全交通安排，不得在受到酒精或其他物质影响时驾驶。在法律允许的最大范围内，SU不对因会员自愿饮酒、醉酒、酒后驾驶、拒绝遵守安全提示或其他独立行为造成的伤害、损失或第三方索赔承担责任，但由依法不得排除的责任直接造成的部分除外。

七违规处理

如SU基于合理资料认为会员、商家或其他人员可能违反本声明、《会员服务协议》、商家规则或适用法律，SU可拒绝相关请求、暂停预约、限制账户、对待核验权益进行审查、终止会员资格或采取其他与风险相称的保护措施。如存在紧急风险、疑似欺诈或法律要求，SU可在完成调查前先行采取临时措施。

八举报与反馈

会员及公众可以通过www.silkunveiled.com公布的官方联系方式提交举报、投诉或反馈。请勿向非官方个人账户付款或发送敏感资料。SU将根据事项性质及现有资料进行审查，但不承诺特定处理结果或回复时间。

九不构成税务或专业意见

SU展示或协助预约某项消费，并不表示该消费属于商务费用、可以报销、可以抵扣或享有任何特定税务处理。SU提供的一般信息不构成法律、税务、会计、投资、保险或医疗意见。会员应咨询具备相应资格的专业人士，并保存真实、完整的交易记录。

十责任分配

在适用法律允许的最大范围内，对于依法应由独立第三方商家承担责任的行为、遗漏、商品、现场服务、临时停业、价格变化、拒绝预约或履约失败，SU不承担该第三方应负的责任。对于因会员提供错误信息、未遵守已经披露的规则、擅自进行私下交易或超出SU合理控制范围的情形造成的损失，SU亦不承担责任。

本声明不排除或限制任何依法不得排除或限制的责任，也不免除SU对自身欺诈、故意不当行为、重大过失或适用法律规定的其他责任。《会员服务协议》中合法有效的责任限制及救济规则继续适用。

十一更新及文件效力顺序

SU可因法律、业务运营、商家合作、风险管理或产品变化而更新本声明，并在官方网站公布更新后的生效日期。除法律要求，或因欺诈、错误、退款、拒付以及交易发生时有效规则所允许的情形外，更新通常不会追溯减少已经最终记入会员账户的会员奖励额度。

本声明用于说明一般服务边界，不替代《会员服务协议》或具体交易规则。就特定会员或交易而言，双方另行签署的书面约定优先，其次依次为适用的预约或活动规则、《会员服务协议》以及本声明，但适用法律另有要求的除外。

十二官方联系渠道

官方网站：www.silkunveiled.com

请仅使用官网公布的联系方式。任何未通过SU授权渠道出现的账户、二维码、付款指示或个人承诺，均应先向SU核实。