Refund and Cancellation Policy

退款与取消政策

SU INTERNATIONAL LLC

This page excerpts the refund, cancellation, and renewal provisions of the Membership Services Agreement between SU International LLC ("SU") and the Member. It does not replace the Agreement. If any inconsistency exists between this page and the Membership Services Agreement, the Membership Services Agreement controls. The English text is the controlling and legally operative version; the Chinese text is provided for reference only.

本页摘录SU International LLC（“SU”）与会员之间《会员服务协议》中与退款、取消及续费相关的条款，不能替代该协议。本页内容与《会员服务协议》如有不一致，以《会员服务协议》为准。英文文本为具有控制效力及法律效力的正式版本，中文文本仅供参考。

Membership Fees Are Generally Nonrefundable Upon Activation — excerpt from Section 5

Except where Section 6, another express provision of this Agreement, or applicable law provides otherwise, the Membership Fee is earned in full and nonrefundable upon activation. The Membership Fee is consideration for establishing and maintaining the Member account, onboarding, making platform and concierge channels available, maintaining service readiness, and allocating access to SU's participating-merchant network; it is not a payment for any particular merchant transaction, amount of usage, savings, Reward Credits, or successful booking. A Member's decision not to use the services, limited usage, or dissatisfaction with an independent merchant does not create a refund right. Member is responsible for taxes imposed on Member's purchases or membership, excluding taxes based on SU's net income.

除第六条、本协议其他明确条款或适用法律另有规定外，会员费在会员资格开通时即全部赚取且不予退还。会员费是SU为会员建立及维护账户、完成入会配置、开放平台与管家通道、维持服务待命能力以及调配参与商家网络准入资源的对价，并非针对任何特定商家交易、使用次数、节省金额、会员奖励额度或预约成功结果的付款。会员选择不使用、使用频率较低或对独立商家不满意，本身不产生退款权。会员自行承担对其消费或会员资格征收的税费，但以SU净收入为基础征收的税费除外。

Term, Renewal, Cancellation and Refunds — Section 6

The initial term is stated in the Membership Order Form. Membership does not automatically renew unless Member separately and affirmatively authorizes automatic renewal in a writing that clearly states the renewal price, frequency, and cancellation method. Without such authorization, membership expires at the end of the stated term unless the parties agree to a new term.

初始期限以《会员订单表》为准。除非会员另行以书面形式主动授权自动续费，且该授权清楚说明续费价格、频率及取消方式，否则会员资格不自动续费。未作自动续费授权时，会员资格在约定期限届满后终止，双方另行同意新期限的除外。

Member may request cancellation through an official contact method listed at www.silkunveiled.com. Cancellation stops future services but does not automatically create a refund. Any legally required cancellation or refund right remains available. If SU terminates the Agreement without Member breach, fraud, safety concern, or legal necessity, SU will provide a reasonable pro rata refund of the prepaid Membership Fee for the remaining term, less any separately agreed nonrefundable setup charge and any refund adjustment permitted by law.

会员可通过www.silkunveiled.com公布的官方联系方式申请取消。取消将停止未来服务，但不会自动产生退款。法律规定的取消或退款权利不受影响。如SU在会员不存在违约、欺诈、安全风险或法律必要性的情况下终止协议，SU将就剩余期限内预付的会员费用提供合理的按比例退款，但可扣除另行约定的不可退设置费及法律允许的其他调整。

Refunds Are Not Available Where SU Terminates for Member Breach — excerpt from Section 10

To the extent permitted by law, Membership Fees are not refundable when SU terminates for Member's breach. Termination does not eliminate accrued payment obligations, investigation rights, lawful Reward Credit adjustments, or provisions intended to survive.

在法律允许的范围内，因会员违约导致终止的，会员费用不予退还。终止不影响已经产生的付款义务、调查权、合法的奖励额度调整及按其性质应继续有效的条款。

Full Terms

This excerpt is provided for convenience. The complete, controlling terms — including membership fees, Reward Credits, disclaimers, dispute resolution, and all other provisions — are set out in the Membership Services Agreement, available on the Membership Agreement page of this website.

本页仅为方便阅读的摘录。完整且具有控制效力的条款——包括会员费用、会员奖励额度、免责声明、争议解决及其他全部规定——以本网站“会员协议”页面公布的《会员服务协议》为准。