PRIVACY POLICY

隐私政策

SU International LLC

Effective Date / Last Updated: September 18, 2026
生效及最后更新日期：2026年9月18日

Language Notice: This Policy is presented in English with a Chinese translation for convenience. The English version controls to the fullest extent permitted by law if the versions differ.

语言说明：本政策以英文为主，并附中文译文以便阅读。如两种文本存在不一致，在法律允许的最大范围内以英文版本为准。

1. Scope and Acceptance

1. 适用范围与接受

This Privacy Policy explains how SU International LLC ("SU," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit silkunveiled.com, create or use a membership account, communicate with our concierge or support team, request a booking, participate in a referral program, or otherwise interact with SU. Our services are currently offered primarily in the United States and are denominated in U.S. dollars.

本隐私政策说明 SU International LLC（“SU”“我们”）在您访问 silkunveiled.com、创建或使用会员账户、联系管家或客服团队、提出预约请求、参与推荐计划或以其他方式与 SU 互动时，如何收集、使用、披露、保存和保护个人信息。我们的服务目前主要面向美国市场，并以美元计价。

By using our website or services, you acknowledge this Policy. This Policy does not replace any separate membership agreement, booking authorization, merchant terms, or program terms that may apply to a particular transaction.

使用我们的网站或服务，即表示您已知悉本政策。本政策不替代可能适用于特定交易的会员协议、逐笔预约授权、商家条款或计划规则。

2. Personal Information We Collect

2. 我们收集的个人信息

Depending on how you interact with SU, we may collect the following categories of information:

根据您与 SU 的互动方式，我们可能收集以下类别的信息：

·    Account and contact information, such as legal name, email address, telephone number, member type, membership level, and account credentials.

账户及联系信息，例如法定姓名、电子邮箱、电话号码、会员类型、会员等级及账户凭证。

·    Eligibility and identity information, such as date of birth, age-confirmation results, and limited information from a government-issued identification document when reasonably necessary to verify identity, legal age, prevent fraud, or satisfy a merchant requirement.

资格及身份信息，例如出生日期、年龄核验结果，以及在合理必要时为核验身份、法定年龄、防止欺诈或满足商家要求而取得的政府签发身份证件中的有限信息。

·    Membership, booking, and service information, such as requests, preferences, party size, dates and times, participating venues, confirmations, cancellations, no-shows, deposits, minimum-spend commitments, transaction verification, and Reward Credit activity.

会员、预约及服务信息，例如需求、偏好、同行人数、日期和时间、合作场所、确认、取消、缺席、押金、最低消费承诺、交易核验及奖励额度活动。

·    Payment-related information. Payments may be processed by Stripe or another authorized payment provider. SU may receive transaction status, billing name, card brand, last four digits, and related fraud or dispute information, but SU does not intend to receive or retain full payment-card numbers or security codes.

支付相关信息。付款可能由 Stripe 或其他获授权的支付服务商处理。SU 可能收到交易状态、账单姓名、卡片品牌、卡号后四位以及相关欺诈或争议信息，但 SU 不拟接收或保存完整支付卡号或安全码。

·    Communications and support records, including concierge requests, emails, messages, call notes, complaints, feedback, safety reports, and records of consents or confirmations.

沟通及客服记录，包括管家请求、电子邮件、消息、通话备注、投诉、反馈、安全报告以及同意或确认记录。

·    Referral-partner information, such as identity and contact details, referral attribution, validation status, reward or commission records, and tax or compliance information collected separately when required.

推荐合作方信息，例如身份及联系方式、推荐归属、验证状态、奖励或佣金记录，以及在需要时另行收集的税务或合规信息。

·    Technical and usage information, such as IP address, browser and device type, operating system, referring pages, timestamps, security events, and essential cookie data generated by our website hosting and security systems.

技术及使用信息，例如 IP 地址、浏览器及设备类型、操作系统、来源页面、时间戳、安全事件，以及由网站托管和安全系统生成的必要 Cookie 数据。

3. How We Use Personal Information

3. 我们如何使用个人信息

We may use personal information to:

我们可能将个人信息用于：

·    create, administer, authenticate, and support membership and referral accounts;

创建、管理、验证及支持会员和推荐账户；

·    coordinate requested reservations, concierge assistance, venue access, and related communications;

协调所请求的预约、管家协助、场所准入及相关沟通；

·    process membership fees and authorized charges, verify qualifying transactions, calculate Reward Credits or referral compensation, and manage refunds, reversals, disputes, fraud, and chargebacks;

处理会员费和经授权的费用，核验合格交易，计算奖励额度或推荐报酬，并管理退款、撤销、争议、欺诈及拒付；

·    communicate about accounts, requests, service updates, legal notices, and customer support;

就账户、请求、服务更新、法律通知及客户支持进行沟通；

·    protect members, personnel, merchants, SU, and the public; enforce agreements and program rules; and detect, investigate, or prevent security incidents, abuse, unlawful conduct, or fraud;

保护会员、工作人员、商家、SU 及公众；执行协议和计划规则；并发现、调查或防止安全事件、滥用、违法行为或欺诈；

·    maintain records, perform accounting and internal analysis, improve services, and comply with legal, regulatory, tax, audit, and reporting obligations.

保存记录、进行会计和内部分析、改进服务，并履行法律、监管、税务、审计及报告义务。

4. Cookies and Online Tracking

4. Cookie 与在线追踪

Our website may use cookies or similar technologies that are necessary for hosting, security, session management, form functionality, accessibility, and basic site operation. As of the Effective Date, SU does not use Google Analytics, Meta Pixel, TikTok Pixel, or similar tools for cross-context behavioral advertising, and does not sell or share personal information for such advertising.

我们的网站可能使用网站托管、安全、会话管理、表单功能、无障碍访问及基本运行所必需的 Cookie 或类似技术。截至生效日期，SU 不使用 Google Analytics、Meta Pixel、TikTok Pixel 或类似工具进行跨情境行为广告，也不为此类广告出售或共享个人信息。

You may control cookies through your browser settings, although disabling essential cookies may impair website functions. Browser-based Do Not Track signals are not interpreted uniformly across the industry. Because SU does not currently conduct cross-context behavioral advertising, such signals do not presently change our practices. Where legally required, we will honor applicable opt-out preference signals, such as Global Privacy Control, if our practices change.

您可通过浏览器设置管理 Cookie，但禁用必要 Cookie 可能影响网站功能。行业内对浏览器“请勿追踪”信号的解释并不统一。由于 SU 目前不进行跨情境行为广告，此类信号目前不会改变我们的处理方式。如未来做法发生变化，我们将在法律要求的范围内遵守适用的退出偏好信号，例如 Global Privacy Control。

5. How We Disclose Personal Information

5. 我们如何披露个人信息

We may disclose personal information only as reasonably necessary to the following recipients:

我们可能仅在合理必要范围内向以下接收方披露个人信息：

·    Participating merchants and venues, to request, confirm, modify, fulfill, verify, or resolve a booking or transaction. A merchant receives only information reasonably needed for that purpose.

合作商家及场所，用于请求、确认、修改、履行、核验或解决预约或交易。商家仅接收为该目的合理所需的信息。

·    Service providers and processors, including website hosting, database, cloud, payment, electronic-signature, communications, customer-support, security, and professional-service providers, such as Squarespace, Supabase, Vercel, Stripe, and DocuSign, where used.

服务商及处理方，包括网站托管、数据库、云服务、支付、电子签署、通讯、客户支持、安全及专业服务提供商，例如在实际使用时的 Squarespace、Supabase、Vercel、Stripe 和 DocuSign。

·    Professional advisers, such as lawyers, accountants, auditors, insurers, and consultants, subject to appropriate duties of confidentiality.

专业顾问，例如律师、会计师、审计师、保险机构及顾问，并受适当保密义务约束。

·    Government authorities, regulators, law enforcement, courts, or other parties when required by law or when reasonably necessary to protect rights, safety, property, prevent fraud, or establish, exercise, or defend legal claims.

政府机关、监管机构、执法部门、法院或其他主体，在法律要求或为保护权利、人身安全、财产、防止欺诈或提出、行使、抗辩法律主张而合理必要时。

·    A successor or transaction party in connection with a merger, financing, reorganization, sale of assets, acquisition, insolvency, or similar corporate event, subject to applicable law and appropriate safeguards.

在合并、融资、重组、资产出售、收购、破产或类似公司事项中涉及的继受方或交易方，但须遵守适用法律并采取适当保障。

SU does not sell personal information for money and does not share personal information for cross-context behavioral advertising. We also do not knowingly sell or share the personal information of anyone under 16.

SU 不以金钱对价出售个人信息，也不为跨情境行为广告共享个人信息。我们亦不会在明知情况下出售或共享任何未满16周岁人士的个人信息。

6. Reward Credits and Transaction Verification

6. 奖励额度与交易核验

To determine whether a transaction qualifies for Reward Credits or other program benefits, SU may compare concierge booking records, merchant confirmations, receipts, transaction amounts excluding non-qualifying items, cancellations, refunds, disputes, and fraud indicators. We may correct, suspend, reverse, or recover credits that were issued in error, connected to a reversed or fraudulent transaction, or otherwise not earned under the applicable program terms.

为判断交易是否符合奖励额度或其他计划权益的条件，SU 可能比对管家预约记录、商家确认、收据、扣除不合格项目后的交易金额、取消、退款、争议及欺诈指标。对于错误发放、与撤销或欺诈交易相关，或依据适用计划条款并未赚取的额度，我们可予以更正、暂停、冲销或追回。

7. Payment-Card and Sensitive Information Security

7. 支付卡及敏感信息安全

Do not send a full payment-card number, card security code, password, Social Security number, or unredacted identity document through text message, WeChat, ordinary email, or another unencrypted channel. Payment details must be submitted through an authorized secure payment link, tokenized checkout, or other channel approved by SU. SU personnel will not ask you to transmit a card security code through an informal messaging channel.

请勿通过短信、微信、普通电子邮件或其他未加密渠道发送完整支付卡号、卡片安全码、密码、社会安全号码或未经遮盖的身份证件。支付资料必须通过获授权的安全支付链接、Token 化结账流程或 SU 批准的其他渠道提交。SU 人员不会要求您通过非正式消息渠道传输卡片安全码。

If you send sensitive information through an unauthorized channel, notify us promptly so we can take reasonable protective steps. No transmission or storage system is completely secure, and SU cannot guarantee absolute security.

如您通过未经授权的渠道发送敏感信息，请及时通知我们，以便我们采取合理保护措施。任何传输或存储系统均无法保证绝对安全，SU 亦无法作出绝对安全保证。

8. Data Retention

8. 数据保存

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and accounting records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal, tax, regulatory, insurance, and audit requirements. Retention depends on the nature and sensitivity of the information, the relationship, operational need, legal limitation periods, and whether deletion is technically and legally feasible.

我们仅在为实现本政策所述目的而合理必要的期限内保存个人信息，包括提供服务、保存交易及会计记录、解决争议、防止欺诈、执行协议以及满足法律、税务、监管、保险和审计要求。保存期限取决于信息的性质及敏感程度、双方关系、运营需要、法定时效，以及删除在技术和法律上是否可行。

As a general guide, membership, booking, payment-confirmation, Reward Credit, commission, and transaction records may be kept for up to seven years after the relevant transaction or account closure; customer-support, consent, and referral-attribution records generally for up to three years after resolution or termination; and routine security logs generally for up to twenty-four months. We seek to avoid retaining full identity-document images; if retained for verification, fraud prevention, or legal necessity, they are kept only as long as reasonably needed and then deleted or de-identified, unless a longer period is required by law or a dispute hold.

作为一般参考，会员、预约、付款确认、奖励额度、佣金及交易记录可能在相关交易完成或账户关闭后保存最长七年；客户支持、同意及推荐归属记录通常在事项解决或关系终止后保存最长三年；常规安全日志通常保存最长二十四个月。我们尽量避免保存完整身份证件影像；如因核验、防欺诈或法律必要性而保存，将仅在合理所需期间内保留，随后删除或去标识化，但法律要求或争议保全需要更长期限的除外。

9. Data Security

9. 数据安全

SU uses reasonable administrative, technical, and physical safeguards designed to protect personal information, including role-based access, secure service providers, payment-data separation, and incident-response measures appropriate to the nature of the information. You are responsible for maintaining the confidentiality of your credentials and for notifying us promptly of suspected unauthorized account activity.

SU 采用与信息性质相适应的合理管理、技术及物理保障措施，包括基于角色的访问控制、安全服务商、支付数据隔离及事件响应措施。您有责任对账户凭证保密，并在怀疑账户存在未经授权活动时及时通知我们。

10. Your Privacy Choices and Rights

10. 您的隐私选择与权利

Depending on where you live and whether a particular privacy law applies to SU, you may have rights to request access to or information about personal information, correction, deletion, portability, restriction or limitation of certain uses, or to opt out of sale or sharing. You may also have the right not to receive discriminatory treatment for exercising a legally protected privacy right. These rights are subject to verification, legal exceptions, record-retention duties, and other limitations under applicable law.

根据您的居住地以及特定隐私法律是否适用于 SU，您可能有权请求访问个人信息或了解相关情况、更正、删除、获取可携带副本、限制某些使用，或退出出售或共享。您也可能有权不因行使受法律保护的隐私权而受到歧视性待遇。上述权利须遵守身份核验、法定例外、记录保存义务及适用法律规定的其他限制。

To submit a request, email support@silkunveiled.com with the subject line “Privacy Request” and describe the request. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification. We will respond within the period required by applicable law.

如需提交请求，请发送电子邮件至 support@silkunveiled.com，主题注明“Privacy Request（隐私请求）”，并说明具体请求。我们可能要求您提供合理必要的信息，以核验身份及权限。在法律允许的情况下，获授权代理人可以代为提交请求，但我们可能要求提供授权证明并直接核验本人身份。我们将在适用法律要求的期限内回复。

Because SU does not currently sell or share personal information for cross-context behavioral advertising, there is no sale or sharing from which you presently need to opt out. If this practice changes, we will update this Policy and provide any legally required choice mechanism before or when the change takes effect.

由于 SU 目前不为跨情境行为广告出售或共享个人信息，因此目前不存在需要您退出的此类出售或共享。如该做法发生变化，我们将在变化生效前或生效时更新本政策，并提供法律要求的选择机制。

11. California Privacy Notice

11. 加州隐私说明

This Section supplements the remainder of the Policy for California residents. During the preceding twelve months, SU may have collected the categories described in Section 2—identifiers and contact information; customer and commercial information; internet or electronic-network activity; limited geolocation inferred from IP address; audio, electronic, or similar communications; professional or employment-related information for referral partners; and limited sensitive personal information used for account access, identity or age verification, payment security, and fraud prevention. Sources include you, your authorized representatives, participating merchants, referral partners, payment and electronic-signature providers, website and infrastructure providers, and security or fraud-prevention services.

本条为加州居民提供对本政策其他内容的补充说明。在过去十二个月内，SU 可能收集第2条所述类别的信息——标识符及联系信息；客户及商业信息；互联网或电子网络活动；由 IP 地址推断的有限地理位置；音频、电子或类似通讯；推荐合作方的职业或就业相关信息；以及用于账户访问、身份或年龄核验、支付安全及防欺诈的有限敏感个人信息。信息来源包括您、您的授权代表、合作商家、推荐合作方、支付及电子签署服务商、网站及基础设施服务商，以及安全或防欺诈服务。

We use these categories for the business and commercial purposes in Section 3 and disclose them to the recipient categories in Section 5. SU did not sell or share these categories for cross-context behavioral advertising during the preceding twelve months. To the extent the California Consumer Privacy Act applies to SU or grants you a right in a particular context, you may exercise that right as described in Section 10.

我们将上述类别用于第3条所述的业务及商业目的，并向第5条所述的接收方类别披露。在过去十二个月内，SU 未为跨情境行为广告出售或共享上述类别。在《加州消费者隐私法》适用于 SU 或在特定情形下赋予您权利的范围内，您可依第10条所述方式行使相关权利。

12. Age Requirement

12. 年龄要求

SU services are intended only for persons who are at least 21 years old. We do not knowingly collect personal information from anyone under 21. If you believe a person under 21 has provided personal information to us, contact support@silkunveiled.com so we can investigate and take appropriate action.

SU 服务仅面向年满21周岁的人士。我们不会在明知情况下收集未满21周岁人士的个人信息。如您认为未满21周岁人士向我们提供了个人信息，请联系 support@silkunveiled.com，以便我们调查并采取适当措施。

13. Third-Party Merchants and Services

13. 第三方商家与服务

Participating merchants, payment providers, electronic-signature providers, and linked third-party websites operate under their own privacy notices and security practices. SU is not responsible for a third party's independent processing after the third party receives information for its own purposes. Review the applicable third party's terms and privacy notice before providing information directly to it.

合作商家、支付服务商、电子签署服务商及链接的第三方网站依据其自身隐私声明和安全做法运营。第三方为其自身目的接收信息后所进行的独立处理，不由 SU 负责。在直接向第三方提供信息前，请查阅该第三方适用的条款及隐私声明。

14. Changes to This Policy

14. 本政策的变更

We may update this Policy to reflect changes in our services, technology, legal obligations, or data practices. We will post the updated Policy on our website and revise the “Last Updated” date. If a change is material, we will provide additional notice or obtain consent when required by law. Before introducing materially new data uses, advertising trackers, or service regions, we will update our disclosures and implement any required choices.

我们可能为反映服务、技术、法律义务或数据处理方式的变化而更新本政策。我们会在网站发布更新后的政策并修改“最后更新日期”。如变更重大，我们将在法律要求时提供额外通知或取得同意。在引入实质性的新数据用途、广告追踪工具或服务地区之前，我们将更新相关披露并实施法律要求的选择机制。

15. Contact Us

15. 联系我们

For privacy questions, requests, or complaints, contact:

如有隐私问题、请求或投诉，请联系：

SU International LLC
Email: support@silkunveiled.com
Website: silkunveiled.com